How can we help?
Answers to common questions, plus how to restore a purchase. If you’re still stuck, reach out — we read every message.
Restore your Montra Pro purchase
Reinstalled the app, got a new phone, or don’t see Pro after buying? Your purchase is stored with your App Store or Google Play account and can be restored for free — you won’t be charged again.
On iPhone & iPad
- Make sure you’re signed in to the App Store with the same Apple Account you used to buy Montra Pro.
- Open Montra and go to the Pro / upgrade screen.
- Tap Restore Purchases.
- Confirm with Face ID, Touch ID, or your Apple Account password.
On Android
- Open the Google Play Store and confirm you’re signed in with the same Google account you used to purchase.
- Open Montra and go to the Pro / upgrade screen.
- Tap Restore Purchases.
Still not seeing Pro after restoring? Email support@montraapp.com from the address linked to your store account and include the platform (iOS or Android) and, if you have it, your purchase receipt. We’ll sort it out.
Refunds
Purchases are handled by Apple and Google, so refunds are requested through them:
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: request a refund from your Google Play order history.
Frequently asked questions
How do I create my first collage?
Open Montra and tap to start a new project. You can begin from a set of photos — Montra picks a fitting template automatically — or start from an empty template and add photos afterward.
Where are my photos stored?
Everything happens on your device. Montra reads the photos you select to build a collage and saves exports back to your photo library. Your photos are never uploaded to a server.
What does Montra Pro include?
Pro is a one-time unlock covering the full template and format library, the fine spacing / orientation / color controls, and high-resolution export without a watermark.
Is Montra Pro a subscription?
No. Pro is a single one-time purchase. There are no recurring charges, and the unlock stays with your store account.
I bought Pro but it isn’t showing up. What do I do?
Use “Restore Purchases” in the app — the steps are below. Make sure you’re signed in with the same Apple or Google account you used to buy it. If it still doesn’t restore, email us and we’ll help.
Can I use Montra without an account?
Yes. Montra doesn’t require an account or sign-up. Your purchase is tied to your App Store or Google Play account, not a Montra login.